About me

    I was born in Madrid, although I have always been proud of my international vocation and have taken every single opportunity that life has given me to study and work in other countries.

    I am a coach and a Learning & Development specialist with over 20 years of international experience in 4 continents. I am also a regular trainer at several Business Schools specialized in soft skills, HR training and managerial experience. I love teaching and I have designed and taught over 2,000 courses and conferences for different sectors, for both professional and academic audiences.

    I specialised in personal development and synergy reinforcement in work teams in order to develop relationships in the workplace with highly effective results for organisations. My most in-demand training courses are: Developing Emotional Intelligence, Leadership and People Management, Advanced negotiation skills, The art of public speaking, Conflict Management skills, Train the trainer, Teamwork and Team building, Coaching and Mentoring for employees and Personal improvement skills (such as work-life balance and stress management).

    Prior to working as a Corporate Training Consultant, my career developed internationally as Purchasing and Logistics Manager for the UN and UNICEF in New York and Copenhagen; Chief of Exports for two Spanish food companies and Foreign Trade Advisor at the Commercial Offices for the Spanish Embassies in Egypt and the United Kingdom.

    • Bachelor’s in Psychology
    • Bachelor´s in Semitic Philology
    • MIB (Master´s in Internet Business)
    • MBA (Master´s in Business Administration)
    • Master´s in Commercial Management and International Marketing
    • Master´s in Executive Coaching
    • Accredited by MBTI, BELBIN Team Roles and Enneagram
    • Specialist in Coaching with NLP and Emotional Intelligence
    • Accredited Synergologist (License #202)
    • Certified in Systemic Management and Organisational Constellations
    • Certified in Non-verbal communication and Evaluating Veracity and Credibility
    • Certified in Emotional Analysis and Lie Detection

    I am a coach and a Learning & Development specialist with over 20 years of international experience in 4 continents. I am also a regular trainer at several Business Schools specialized in soft skills, HR training and managerial experience. I love teaching and I have designed and taught over 2,000 courses and conferences for different sectors, for both professional and academic audiences.

    I specialised in personal development and synergy reinforcement in work teams in order to develop relationships in the workplace with highly effective results for organisations. My most in-demand training courses are: Developing Emotional Intelligence, Leadership and People Management, Advanced negotiation skills, The art of public speaking, Conflict Management skills, Train the trainer, Teamwork and Team building, Coaching and Mentoring for employees and Personal improvement skills (such as work-life balance and stress management).

    Prior to working as a Corporate Training Consultant, my career developed internationally as Purchasing and Logistics Manager for the UN and UNICEF in New York and Copenhagen; Chief of Exports for two Spanish food companies and Foreign Trade Advisor at the Commercial Offices for the Spanish Embassies in Egypt and the United Kingdom.

    • Bachelor´s in Semitic Philology
    • MIB (Master´s in Internet Business)
    • MBA (Master´s in Business Administration)
    • Master´s in Commercial Management and International Marketing
    • Master´s in Executive Coaching
    • Accredited by MBTI, BELBIN Team Roles and Enneagram
    • Specialist in Coaching with NLP and Emotional Intelligence
    • Accredited Synergologist (License #202)
    • Certified in Systemic Management and Organisational Constellations
    • Certified in Non-verbal communication and Evaluating Veracity and Credibility
    • Certified in Emotional Analysis and Lie Detection
    Arancha Gayoso

    What I offer

    I offer more than training courses and executive coaching programs.

    • I provide innovative methodology and new approaches, supported by my extensive training experience.
    • I provide course monitoring through tutoring platforms.

    I do not believe in Master Classes. All of my courses pursue constant involvement of participant, with dynamic, customised and innovative tools to reinforce the knowledge acquired from the outset.

    My target market

    Through my in-company courses, I target companies and professionals wishing to receive customised training for their industry and company. My courses are individually designed to suit their needs.

    My open courses and seminars are intended for professionals wishing to improve certain personal and professional skills at individual level.

    Goal

    My goal is to improve the professional skills of those taking my courses, helping them to develop their skills in order to meet their objectives and thus increase the effectiveness of the organisations where they work.

    My values

    • Learning and continuous training. I am continuously updating my knowledge.
    • Absolute respect for people and organisations.
    • I analyse facts and offer my professional opinion and advice in an open and honest way.
    • Absolute confidentiality.
    • I act with integrity.
    • I am committed to the community.

    My clients

    My clients are my raison d’être. I offer them the best solution in terms of training for managers and employees, helping them to grow as a company or institutions and improving their production and business processes.

    Over the years I have been lucky to work with a large number of clients from a range of sectors, some of whom are listed below. I would like to say a big “THANK YOU” to them all.

    Information Technology and Telecommunications

    Telefónica

    Telefónica de España

    Orange

    Orange (France Telecom)

    KPN

    KPN (España)

    Mnemo

    Mnemo

    POSA

    POSA

    Bluetab

    Logalty

    Cableworld

    Banking and Finance

    La Caixa

    La Caixa

    Caja Madrid

    Caja de Madrid

    Unicaja

    Unicaja

    Morgan Stanley

    Morgan Stanley

    Bankinter

    Bankinter

    Santander

    Grupo Banco Santander

    Banco Cooperativo Español

    Bco. Cooperativo Español

    BBVA

    BME

    Targobank

    CECA

    Administration and Public Sector

    Ministerio del Interior

    Ministerio de Medio Ambiente

    Ministerio de Medio Ambiente

    Ayuntamiento de Alcobendas

    Ayuntamiento de Alcobendas

    Ayuntamiento de Madrid

    Ayuntamiento de Madrid

    Instituto Nacional de Administración Pública

    INAP

    Fondo Español de Garantía Agraria

    FEGA Min. M. Ambiente

    Guardia Civil

    Guardia Civil

    Policía Nacional

    C. Nac. Policía

    Canal Isabel II

    Construction and Energy

    Ferrovial

    Ferrovial

    Indra

    Indra

    Sacyr

    Sacyr Vallermoso

    Cepsa

    CEPSA

    Cintra

    Cintra

    Gas Natural Fenosa

    Gas Natural

    Placo

    Placo

    Trane

    Trane

    Enagas

    Enagas

    Iberdrola

    Iberdrola

    Mechanics

    Mercedes-Benz España

    BMW

    BMW España

    Quadis

    Quadis

    ADA

    ADA

    Grupo Antolin

    Grupo Antolín

    Gestamp

    Gestamp

    Goldcar

    Retail

    Coca-Cola

    Coca-Cola España

    Grupo Leche Pascual

    Grupo Leche Pascual

    Grupo SOS

    Grupo SOS

    Chupachups

    Chupa Chups

    L'Oréal Paris

    L’Oreal

    Cuétara

    Grupo Cuétara

    Carrefour

    Campofrío

    Pernod Ricard

    Makro

    Hiperber

    Elextrolux

    La Pila Food

    Dekora

    NGO´s

    Cruz Roja Española

    Accem

    ACCEM

    Unicef

    Unicef (España)

    AFANAS

    AFANAS

    ONCE

    Secretariado Gitano

    Real Estate

    CBRE

    Punto inmobiliario

    Punto Inmobiliario

    TPC Inmobiliaria

    TPC

    Coves

    Aerospace

    Airbus

    Airbus

    Studec

    Insurance

    Alico

    Alico

    MetLife

    MetLife

    Generali

    Asisa

    Securitas

    Healthcare

    Hospital Universitario La Paz

    Hosp. Univ. La Paz

    Ruber

    Clínica Ruber

    Hospital Juan Grande

    Hospital Juan Grande

    Clínica UNER

    Logistics and Transport

    FedEx

    Fedex

    Correos

    Correos

    Grupo Cegasa

    Cegasa

    Renfe

    Btren

    Publishing

    Signo editores

    Signo Editores

    General Services

    Grupo Clece

    Clece

    Ivalis

    Ivalis

    Education

    La Salle

    ESDEN Business School

    Esden

    Escuela Universitaria de Ingeniería Técnica Forestal

    EUITF (UPM)

    EAE Business School

    Fundesem

    Tourism

    Hotel Miguel Ángel

    Hotel Miguel Ángel

    Civitatis

    Grupo Piñero

    Clúster Turismo Galicia

    Clients´ opinions

    Client feedback is very important to me. Please send me your comments. Here are some of the comments I have received:

    Because of our international business the nature of our company (head offices in different countries), I decided to hire Arancha Gayoso for a training course on “Efficient Management of Geographically Dispersed Teams”. The course marked a “before” and “after” in our strategy and results in managing a team with considerable geographical and cultural diversity. Customer Service is out main focal point and we cannot allow this to be compromised by our employees not sharing the same physical location. The professional experience and the personal attitude of Arancha provided an added value that we were unlikely to have obtained without completing the course. The relaxed atmosphere in the sessions helped us to assimilate the intense and highly technical course content more easily, and led us to wonder “why hadn´t I done this before?” renewing our desire to continue innovating in customer services. Highly recommended, without hesitation.
    Alberto Climent
    CEO / Brighttech - Denmark
    I loved the course "Skills Interviews ". It is not the first course I have taken, I have quite a few behind me, but without a doubt this has been the best I have done, and that is down to you. Your professionalism is immediately clear and I was delighted. You taught the theory in a very dynamic way and the concepts were made very clear due to the number of practical examples we completed. You know to keep the group attentive and always with a sense of what is to come, I didn’t want it to end. Only one word could assess the course and the training: EXCELLENT. It was a pleasure to meet you Arancha. We have already told the boss that we want to do more of your courses.
    Laura Arrieta Natal
    HR Selection / CLECE
    “It grabbed my attention!” A long time ago, as part of the training activities program at the Town Hall of Madrid, I saw a course on "Emotional Intelligence". It was not specific to my field - Computing-, but I still felt curious about something that combined reason and emotions in its title. I applied for the course, and I was offered a place. I was fortunate to be part of a group that was motivated, varied, active and fully open to the knowledge taught another member of the - Arancha-, who with her teaching ability and personal skills, introduced us to self-knowledge, self-motivation, self-control, impulse control and understanding of others in a funny and practical way. "Despite all the years that have gone by, I still remember the knowledge I acquired with enthusiasm and I acknowledge, both the person who taught the course and all those who took part. Wholly recommended for all areas of life, both work and personal."
    Juan A. Rodríguez Rodríguez
    IT Customer Experience / Madrid Town Hall
    My experience with Arancha Gayoso was very positive. I encountered a top quality professional, human trainer, who made the course practical and applicable to everyday life, inviting participants to reflect and to continuously improve, helping them to focus on themselves as a source of change.
    Ana San José
    Human Resources Director / Banco Cooperativo Español

    Client feedback is very important to me. Please send me your comments. Here are some of the comments I have received:

    Because of our international business the nature of our company (head offices in different countries), I decided to hire Arancha Gayoso for a training course on “Efficient Management of Geographically Dispersed Teams”. The course marked a “before” and “after” in our strategy and results in managing a team with considerable geographical and cultural diversity. Customer Service is out main focal point and we cannot allow this to be compromised by our employees not sharing the same physical location. The professional experience and the personal attitude of Arancha provided an added value that we were unlikely to have obtained without completing the course. The relaxed atmosphere in the sessions helped us to assimilate the intense and highly technical course content more easily, and led us to wonder “why hadn´t I done this before?” renewing our desire to continue innovating in customer services. Highly recommended, without hesitation.
    Alberto Climent
    CEO / Brighttech - Denmark
    I loved the course "Skills Interviews ". It is not the first course I have taken, I have quite a few behind me, but without a doubt this has been the best I have done, and that is down to you. Your professionalism is immediately clear and I was delighted. You taught the theory in a very dynamic way and the concepts were made very clear due to the number of practical examples we completed. You know to keep the group attentive and always with a sense of what is to come, I didn’t want it to end. Only one word could assess the course and the training: EXCELLENT. It was a pleasure to meet you Arancha. We have already told the boss that we want to do more of your courses.
    Laura Arrieta Natal
    HR Selection / CLECE
    “It grabbed my attention!” A long time ago, as part of the training activities program at the Town Hall of Madrid, I saw a course on "Emotional Intelligence". It was not specific to my field - Computing-, but I still felt curious about something that combined reason and emotions in its title. I applied for the course, and I was offered a place. I was fortunate to be part of a group that was motivated, varied, active and fully open to the knowledge taught another member of the - Arancha-, who with her teaching ability and personal skills, introduced us to self-knowledge, self-motivation, self-control, impulse control and understanding of others in a funny and practical way. "Despite all the years that have gone by, I still remember the knowledge I acquired with enthusiasm and I acknowledge, both the person who taught the course and all those who took part. Wholly recommended for all areas of life, both work and personal."
    Juan A. Rodríguez Rodríguez
    IT Customer Experience / Madrid Town Hall
    My experience with Arancha Gayoso was very positive. I encountered a top quality professional, human trainer, who made the course practical and applicable to everyday life, inviting participants to reflect and to continuously improve, helping them to focus on themselves as a source of change.
    Ana San José
    Human Resources Director / Banco Cooperativo Español